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The Real ‘Call’ that Filipino Nurses Should Answer

Answering a call (Photo credit: ebusinessbpo)

Answering a call (Photo credit: ebusinessbpo)

The oversupply of nurses in thePhilippines and the consequent problem on misemployment had been a glaring social concern in the recent years. Since 2010, the Department of Labor and Employment (DOLE) already admitted that Filipino nursing graduates are a major contributor to the population of ‘mismatched’ professionals.

With limited solutions at hand, DOLE and other government offices came up with the recommendation of letting nursing graduates join the expanding call center communities. In fact, recent reports revealed that Labor Secretary Rosalinda Baldoz is now advising over 100,000 unemployed nurses in the Philippines to simply try their luck in the booming business process outsourcing (BPO) industry. (inquirer.net)

Weighing Pros and Cons

Various reports further stated that letting nurses work for some of these call centers is not a total mismatch. According to authorities, there is an array of non-clinical but medical-related outsourcing opportunities including roles like medical transcriptionists, billers, and health care secretaries. They also commented that going for these non-traditional health-related jobs is like going out of the box and venturing into a more advanced and innovative working field.

Apart from the chance to excel in this industry, nursing graduates can also earn money faster. From there, they can have the option of using their earnings to fund for additional education and training that can possibly enhance their nursing careers. Nevertheless, it cannot be denied that this door of opportunity has its share of drawbacks.

For one, the image of nurses as health professionals gets tarnished as they become involved into the not-so-ideal lifestyle of call center agents. Because of the stressful nature of the job and the shifting schedules, they often fail to have sufficient rests and nourishment plus the temptations of vices like smoking and drinking. Aside from the effects on the physical aspect, being part of the BPO job also poses a downside to the professional growth of nursing graduates especially to those who are licensed. To a certain extent, this restricts the opportunities they can have as clinical practitioners, and the years of education and training are not maximized.

Answering Real Calls

Although there is nothing completely wrong with venturing into the BPO industry, experts in the field of nursing can attest that it is still best for registered nurses (RNs) to strive in nurturing their clinical instruction and training. Instead of answering calls as agents, they should attend to the actual roles and responsibilities they initially intended to perform.

It will never be too late for them to contemplate about the people they should really serve, the functions they should play, and the career path they should take. Answering the real ‘calling’ of nursing professionals should not stop in taking calls and giving advices over the line. With the right training and further education, they can choose to become caregivers, nursing educators, counselors, researchers, administrators, and other clinical specialists that can work in health centers and contribute to the overall well-being of the society.

To be marketable in the labor pool locally and internationally, Registered Nurses should always be on the look-out for some institutionally-recognized seminars and certifications. Not only this step create a boost to one’s resume, the knowledge gained will certainly help improve the nurse’s confidence in handling patient care because the skills are now backed up by proper trainings.  Nurses will have a better chance in finding a space in hospitals, schools, and research institutions where they can answer their real calling as health professionals. On a side note, healthcare does not usually mean bedside care.  You can aim to be a resource person in healthcare by becoming a healthcare educator.  The best partner in this type of mission includes employment companies like Platinum Healthcare Staffing. This is a Joint Commission-Certified organization whose mission is to find the best opportunities for nurses and even allied health professionals who want to maximize their potentials in their chosen field of expertise. Furthermore, in this quest to find the most suitable working fields and employers for healthcare staff, Platinum is in the same way guiding hospitals and healthcare facilities in hiring only the most competent and well-trained medical professionals.

For inquiries and employment opportunities, visit www.platinumhealthcarestaffing.com or email hr@platinumhealthcarestaffing.com

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